At Oxygen Chamber Co., we are dedicated to providing the best hyperbaric chambers with care and passion. We understand that sometimes returns are necessary, and we strive to make the process seamless while maintaining fairness.
We offer 30-day return policy for full refunds on eligible products, allowing you to purchase with confidence. Please inspect your chamber for any damage or defects within 24-48 hours of delivery to ensure a smooth return process.
Return Labels and Fees
If a customer requests a return due to personal preferences, they will need to cover the return shipping costs. However, we provide the option of a return label from us, which will incur a 30% return fee to cover restocking, cleaning, and shipping expenses.
To avoid the 30% return fee and qualify for a free return label, customers must provide valid reasons for their return request. If the return is due to issues such as improper setup, the return will not qualify for free shipping. In such cases, the customer will either need to cover prepaid return shipping costs or opt for the 30% return fee.
We kindly ask that customers contact us at support@oxygenchamberco.com with a detailed explanation to ensure their return is processed fairly.
Damaged or Defective Items Upon Delivery
If your product arrives damaged or defective, please notify us within 24-48 hours. We will arrange for a replacement or full refund. Failure to notify us within this time may result in the customer being responsible for return shipping costs.
Warranty and Product Care
We offer a 1-year warranty on our chambers, with options for extended coverage of up to 3 years. Misuse of products, such as improper handling, will not be covered. Please follow the provided care guidelines for long-term use.
Oxygen Chamber Co
Address: 30 N Gould St Ste R, Sheridan, WY, 82801
Email: support@oxygenchamberco.com
Phone: (307) 200 2803
Hours: Monday–Saturday, 9 AM – 5 PM (PT)
Oxygen Chamber Co. is trading name of Koi 9 Capital LLC, registered in Sheridan, Wyoming
